Frequently Asked Questions (FAQ)
🚚 Shipping & Delivery
What countries do you ship to?
We ship worldwide! 🌍 If your country isn’t showing up at checkout, just reach out to us and we’ll make it happen.
How long does delivery take?
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Ireland: 3–5 business days
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EU: 5–7 business days
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International: 7–14 business days
We’ll always do our best to get your order to you as quickly as possible.
What are your shipping costs?
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Free shipping on orders over €50 within Ireland & the EU and over €80 worldwide
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International shipping is calculated at checkout.
Can I track my order?
Absolutely! 📦 You’ll get a tracking link by email as soon as your order ships.
🔄 Returns & Exchanges
What’s your return policy?
No worries — you have 30 days to return items as long as they’re unworn, in original condition.
How do I return an item?
Just get in touch with us and we’ll send you a return label and instructions. Returns are processed within 5–7 business days once we receive your package.
Who pays for return shipping?
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If the item is faulty or damaged → we cover it.
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If it’s a regular return (changed your mind, wrong size, etc.) → you cover shipping.
🛒 Orders & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay
Is my payment information secure?
Yes! All payments are processed through encrypted, secure gateways — your details are always safe.
Can I change or cancel my order?
If you need to make a change, please contact us within 1 hour of placing your order. After that, we may already be packing it up for you!
🐾 Product Information
How do I choose the right size?
Check out the size guide on each product page. Still unsure? Drop us a message — we’re happy to help.
What materials are your products made from?
We use high-quality, sustainable materials. You’ll find full details listed on each product page.
Do you offer gift wrapping?
Yes! 🎁 You can add gift wrapping at no extra cost—just let us know in the message.
💬 Account & Support
How can I contact customer service?
You can email us anytime or use the chat feature on our website. We’ll get back to you within 24 hours.
Do you have a loyalty program?
Yes! You’ll earn points with every purchase and unlock exclusive rewards as a member.